Los Angeles replaced MyLA311 with a new app and website in March 2025
The city added service-request tracking, location tools and broader language access to its non-emergency channel.
News report
Los Angeles put a new MyLA311 website and mobile app into service on March 28, 2025, replacing an older platform for non-emergency requests and city information. The city later documented the launch and the changes residents would see.
The updated system added ways to follow a request and receive email notifications, provide photos and identify a location by dropping a map pin. The city's frequently asked questions also describe a larger knowledge base and ways to identify when another person has already submitted a request for the same location.
Language access was part of the redesign. The city says Google Translate makes the website, app and information articles available in 243 languages. Translation availability is a feature of the platform; it is not a claim that every translated passage has been independently reviewed.
The change also affected records. Requests submitted before the transition were not generally migrated because service types and questions had changed. The city said staff would continue work in the older system while publicly shareable historical data would be available through its open-data portal.
MyLA311 continues to offer telephone contact alongside the online routes, retaining an option for people who do not use the app. The 2025 launch changed how a request is submitted and followed, while the relevant city department still carries out the work. The public information explains both new features and the separation between older and newer request histories.